neXus

neXus - A New Approach to Subscriber and Service Management

neXus by ComAbility is a consolidated subscriber and service operations platform, enabling service providers to launch, provision, monitor and bill for personalized services while solving existing operational hurdles.

neXus brings a new approach to subscriber and service management with a unified framework that encapsulates all subscriber and service provisioning and management activities into one centralized system.

Consolidating subscriber information and control allows service providers to perform all subscriber and service operations in one place. This greatly simplifies processes, such as Ordering, Provisioning, Billing and Trouble Ticketing that use neXus to view or update the subscriber rather than interface with a multitude of network elements and supporting systems. neXus’ built-in business logic automates activities, further helping to reduce errors, save time and eliminate costs.

Benefits across Service Provider’s Departments

neXus consolidated subscriber and service operations platform is used across the service provider’s organization helping to bridge between the BSS and OSS systems and the underlying network.

Network Administrators use neXus GUI to view, control, monitor, and troubleshoot subscribers and services, eliminating the need to turn to siloed network device management systems, use CLIs, or run scripts. This eliminates manual work and related errors while saving significant time.

Call Center staff can use nexus GUI to deal with customer issues immediately, instead of handing them off to engineering. This capability saves operational costs and boosts customer satisfaction. neXus includes a Permissions module to enable proper authorizations and guarantee data security.

Provisioning and Order Management can incorporate neXus automated Provisioning and Activation functionality within their own systems by using neXus web services and open API.

Billing can obtain aggregated or selected usage data and query the subscriber or services status in the network, all via the neXus web services and API.

neXus centralized operational platform prevents service provider’s staff from having to turn to numerous systems or run integration scripts, and its open APIs bridge between the BSS and OSS activities and the multitude of elements and systems required to fulfill them.

Benefits to Subscribers

Having a centralized operational platform to manage subscribers and services has benefits for subscribers and improves their stickiness and loyalty.

with neXus centralized platform, subscribers enjoy advanced, personalized services, better control over their services, higher service reliability, and better support.

Allowing customers a greater flexibility to manage their own services through the neXus Portal further contributes to customer satisfaction. The neXus Portal enables end-to-end self-care for consumers and corporate customers, including service selection, pre-paid top-ups and corporate account management.

neXus provides Call Center staff with the ability to deal with customer issues during the call instead of referring the customer to engineering. This capability helps subscribers get better, faster service.